Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been personalized or customized are not eligible for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with the return. Please ensure that you request the return within the specified 30-day period to avoid any complications.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. Please check the product description carefully before making a purchase. If you have any questions about whether an item is returnable, feel free to reach out to us via email for clarification.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. We aim to respond to all inquiries within 48 hours, so please be patient as we work to address your concerns.